REFUND POLICY IN THE EVENT OF TOUR CANCELLATION / EXCHANGE

Please send an email to support@gtrip.travel to request for cancellation or refund the booked tour. GTrip will resolve the issue via email with confirmation from both parties and not accept any request notices by phone.

TOUR CANCELLATION / EXCHANGE POLICY:

FOR TOUR BOOKING:

GTrip will not be responsible for or refund any fees until we receive a cancellation request via email from customers wanting to cancel the tour booking.

When a customer actively requests to cancel a tour, GTrip will refund the fee if the customer confirms the cancellation request under the following conditions:

(A 5% bank charge will be applied to your transaction)

  • If you cancel less than or equal to 45 days before your departure date, GTrip will not refund any fees.
  • If you cancel within 62 days to 46 days prior to your departure date, GTrip will refund 25% of your tour price.
  • If you cancel within 67 days to 63 days prior to your departure date, GTrip will refund 50% of your tour price.
  • If you cancel from 75 days to 68 days prior to your departure date, GTrip will refund 75% of your tour price.
  • If you cancel more than 75 days prior to your departure date, GTrip will refund 100% of your payment.

Note:

  • All cancellations and requests for refund should be sent via email and this shall be effective on the date that GTrip receives email from customers. Time is calculated in working days, excluding Saturdays, Sundays, and Public holidays.
  • Refunds are subject to cancellation of services on time or as informed and will be credited back to the Credit Card from which the payment was made or the source of receipt of the payment. Customers will receive their money back through their accounts within 3–5 working days after completing the tour cancellation procedure.

FOR SERVICE BOOKING:

  • For visa supplement, 100% charges will be applicable and GTrip will not refund any fees.
  • Any services upon client's request will be non-refundable. For example flights supplement or arrival and departure transfer.
  • No refund shall be made for any unused services.

SERVICE CANCELLATION CONDITION:

CANCELLATION DUE TO GTRIP:

  • If the trip cannot be implemented, GTrip must notify the customer immediately and refund the entire amount that the customers successfully paid within three days of the cancellation notice.
  • GTrip is responsible for informing customers about any tour that cannot meet the required condition to depart before the departure date and negotiating a new departure date with customers.
  • In case of tour cancellation due to other incidents such as war, natural disaster, epidemic, strike, delay, or flight cancellation, GTrip will not be liable for any compensation expenses other than the tour refund (excluding the service charges paid for the tour, if any).
  • In case of departure date or program change, both parties must discuss and agree in writing via email. All costs (if any) incurred as a result of the change will be born by the party requesting the modification.

Note:

  • The above is the maximum cancellation penalty; however, depending on the terms of each service provider for GTrip, this cost may be reduced.
  • Please re-confirm your tour cancellation request within three days of receiving a response from GTrip regarding your previous tour cancellation request. If you cancel after this period, your request will be refused, and GTrip will be under no obligation to return any fees.
  • The trip cancellation time is calculated for working days only, excluding Saturdays, Sundays, and public holidays.
  • Customers will receive their money back through their accounts within 3–5 working days after completing the tour cancellation procedure.
  • Refunds are subject to cancellation of services on time or as advised. The Refund amount will be credited back to the Credit Card from which the payment was made or the source of receipt of the payment.

FORCE MAJEURE CASE:

If either party cancels or changes the travel itinerary due to a force majeure event (fire, weather, accident, natural disaster, war, delay, or cancellation of public transportation), the two parties will have no liability and will have no obligation to compensate for the loss.

However, each party is responsible for doing all in their ability to help the aggrieved party in limiting damages caused by force majeure.

Please note: CANCELLATION REQUEST MUST BE DIRECTLY SEND TO GTRIP VIA EMAIL AND CONFIRMED BY GTRIP. ANY CANCELLATIONS MADE VIA PHONE WILL BE NOT ACCEPTED.

IMPORTANT NOTICE:

GTrip is allowed to change the trip schedule to accommodate the actual situation (for example, objective reasons due to a flight time change, a traffic order situation, etc.) while still visiting all destinations on the itinerary.

Additional note:

  • Male and female single guests must pay the single room surcharge if there is no roommate or if there is a roommate but the guest traveling with them cannot obtain a visa.
  • Maximum guests in an occupancy are two adults and two children. The second child will be charged an extra fee. 
  • Our standard price is based on the double room (which has two guests per room). In case if the group of travelers has a single guest, we will take this person to a triple room sharing (three guests per room) or this individual can request for a single room supplement service with an extra charge.
  • The company is exempt from liability in cases of natural disasters, earthquakes, droughts, protests, strikes, epidemics, aircraft technical problems, weather reasons, third parties inability to provide services for objective reasons, etc. that cause flight delays or cancellations, as well as the inability to schedule a visit following the program.
  • The itinerary of the tour program may change depending on the actual circumstances, but the tourist sites are still completely assured.
  • For services that the visitor does not use while on the tour, fees are not refundable.
  • Customers over the age of 70 are required to guarantee their physical fitness in order to participate in the tour. GTrip shall have no liability for any incident that may arise during the tour.
  • Please carefully read the program, tour pricing, included and excluded items, cancellation and refund policy, etc.

Head Office

50 Raffles Place, Level 19, Singapore Land Tower, Singapore
+65 9866 7202

Representative Office

20 Wenlock Road London N1 7GU

Representative Office

16th Floor, Metro Tower Building, 667 Dien Bien Phu Street, Ward 25, Binh Thanh District, HCMC, Vietnam
+84 35 663 6366

Representative Office

838 Walker Road Suite 21-2 161, PMB #161, Dover, Delaware, the USA
+1 818 930 5979

Email

operator@gtrip.travel